FAQ

SHIPPING POLICY

All orders are shipping using Australia Post with a tracking number provided. You will receive your tracking number via email when your order has been fulfilled. Your order will be fulfilled within three days or placing your order.

*During busy sale periods there may be delays in dispatch times.

 HOW MUCH DOES STANDARD SHIPPING COST
We charge a $10 flat fee on all domestic standard shipping orders. Free standard shipping applies on all orders over $100 AUD. All orders are shipped via Australia Post with a lead time of 2-7 business days from the date of dispatch*

 

WHAT IS YOUR RETURNS POLICY
If you are unhappy with your product or would like to discuss a return, please contact us at ben@forgetmenotcollective.com.au and we will confirm or deny a return, based on the circumstances. 

MY PRODUCTS WERE DAMAGED DURING SHIPPING
If your stock has been damaged during shipping, please take a photo of the damage immediately, and send through to ben@forgetmenotcollective.com.au
We will then respond with next steps to confirm a refund or receiving a new order. 

HOW DO THE CARD COLLECTION BOXES WORK
Our Card Collection boxes are intended to fulfil your years worth of greeting card requirements. You will receive our unique card box simply by purchasing one of our Card Collection products (with either 15, 20 or 25 cards), and upon  checking out the product, you will have the ability to custom select which cards you'd like to receive. You can also order the same card more than once. 

WHAT DOES IT MEAN WHEN YOU SAY GREETING CARD SUBSCRIPTION SERVICE?
By joining our Card Collection box subscription service, you will be contacted 1x year after you have received your order - so that you can stock up with all your card needs for another year. You will receive reminders in the lead up to your time to order. Dont worry though - you will hear from us throughout the year - as when you purchase as part of our subscription, you will automatically be entered into our Forget Me Not Collective community.

WHAT HAPPENS IF AN ITEM IS MISSING FROM MY ORDER
Please email through to ben@forgetmenotcollective.com.au with the issue on your order. We will then respond with next steps to confirm a refund or receiving a new order. 

WHO DESIGNS YOUR GREETING CARDS?
Our designs are all secured and paid for by freelance/amateur/or aspiring Australian artists. One of our goals as a business is to create an artistic eco-system that allows Australian artists to showcase their work. Check out our Design Hub for more information. 

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